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Business Ethics & Law

Google Wants Antitrust Committee to “Trust Us”

Friday, September 23rd, 2011

The price of being Google – or any corporation that grows to the point of dominating a single market – is the inevitable antitrust probe.  On September 21, 2011, Eric Schmidt, Google’s former chief executive and current executive chairman was given the task of reassuring members on the Senate Judiciary antitrust subcommittee that Google is not attempting to illegally abuse its power.

According to the Washington Post:

The broad antitrust argument against Google goes like this: The company’s dominant share of the search market means that it has unparalleled influence over what users find and don’t find on the Internet. As Google has branched into products beyond its main search engine, including mapping, travel and shopping, companies have accused Google of giving its own content better placement in its search results. Critics say this hurts not only smaller companies but also consumers, who don’t get the best results.

Google’s goal is to give people using their search engine the answer as quickly as possible.  Google claims no malicious intent toward its competitors though the company seems to have admitted to pushing its own results higher, and as a consequence, pushed other sites down.  Competition, however, worries that users will miss them completely by not being in the top spots.

Senator Richard Blumenthal offered the following analogy as a reason the search engine giant is being looked at so closely by the U.S. and Europe:  “You run the racetrack.  You own the racetrack.  For a long time, you didn’t have any horses.  Now you have horses . . . and your horses seem to be winning.”

Schmidt remained cool despite accusations by Senator Mike Lee that Google “cooked” results by consistently showing up third for Google Shopping inquiries.  His response was quick and to the point, “Senator, may I simply say that I can assure you we’ve not cooked anything.”

Whether or not Schmidt’s assurances will assuage fears and concerns is something that’s still up in the air.  However, Google’s continued acquisition of companies beyond its core search business coupled with its dominance of that area is most likely not helping its case.

Is the Google and Verizon Net Neutrality Agreement All That Neutral?

Friday, August 13th, 2010

Google and Verizon have finally revealed a proposal that, according to Google, will defend net neutrality while also allowing a broadband network of premium services.  Net neutrality is the idea that Internet providers, like Verizon, should not be able to restrict traffic on the web based on the traffic’s content.  The proposal can ultimately change what open Internet is all about, despite Google’s aim for protecting users.

For one, the proposal will allow wireless networks to be exempt from the net neutrality regulation.  They can maintain their own private Internet and allow companies to pay for faster traffic. Second, according to PC World, the proposal “would also create a two-tiered Internet with a net neutral public Internet (the World Wide Web we use today), and a private non-neutral Internet for premium services.”  Many are questioning what will happen to regular Internet as we now know it considering the exemptions.

Opponents of the agreement say that net neutrality will not hold up as long as wireless networks are involved.  Google defends its case with an argument that open Internet for the public is not going to change.  The Federal Communications Commission (FCC) will have the authority to enforce neutrality and intervene when service providers fail to comply with nondiscrimination rules, including any attempts to reduce broadband capacity.  These nondiscirimination rules, however, have yet to be determined.

What you can get with premium services is going to be different than content available on regular Internet.  This includes gaming channels, secure banking, medical services, education services and, of course, entertainment.  The costs for premium services and how they are going to be bundled into packages are still in question.

The ideas laid out in the proposal appear to be problematic according to the Electronic Frontier Foundation (EFF) and “threaten to completely undermine the stated goal of neutrality.”  The EFF has further broken down what they believe are some of the issues with the proposed ideas in the Google and Verizon net neutrality agreement.  The proposal is available for review on both Google’s and Verizon’s public policy blogs.

Another Google Lawsuit – What a Shock!

Wednesday, February 24th, 2010

Three Google executives have been criminally convicted, of breaking privacy laws, in an Italian court.

The decision was about a case of a video, uploaded to and available on YouTube, showing an autistic teenager being bullied.

This guilty verdict is being lauded by some as what Google had coming, and as a dangerous precedent by others. There are vigorous discussions going on in the media and among the webmaster community (see references below), and there are supporters on both sides of the argument.

Those concerned about the chilling effect of this ruling are citing the crippling impact the process of approving every user-generated post will have on the websites that rely on such material. For example, if digg.com was to be forced to approve every submission and comment manually, it might become overwhelming for the organization and eventually result in its demise.

At the same time, YouTube, Digg, and other similar services should not be above the law; however, they should also not be singled out simply because they have deep pockets or are prominent enough to make a good example.

As always, good laws and regulations strike a good balance between providing protection and not stifling business and creativity. With this in mind, the laws should not only target the corporations, hosts, or service providers but also the individuals who use the service and upload material that offends a law. This does not mean that the corporations should not be held responsible, but it also does not mean that they should be forced to manually review and approve every piece of user-generated content that is posted on their site.

Regardless of the different positions being taken about this ruling, it is generating a healthy debate about privacy laws and the responsibility of individuals and corporations when it comes to user-generated content.

Other Sources & Discussions:
http://news.bbc.co.uk/2/hi/technology/8533695.stm
http://www.webmasterworld.com/goog/4086264.htm
http://arstechnica.com/tech-policy/news/2010/02/italian-verdict-on-google-privacy-sets-dangerous-precedent.ars

Guaranteed Search Engine Rankings?

Tuesday, July 28th, 2009

Guaranteed organic search engine rankings offered by SEO companies have been a point of contention for years. There are two camps: those who insist that all guarantees are bogus, and those who insist that if an SEO company cannot provide a guarantee that it does not know what it is doing. As with most (if not every) extreme points of view, there are details being ignored in order to advance the argument.

Let’s start with the idea that anyone offering a guarantee is running a scam (basically). This may not necessarily be true, but certainly can be; but it depends on the guarantee being offered. The Devil is in the details. For example, if the guarantee being offered promises 15 top 20s across 12 search engines from a list of 30 keywords being optimized for within four months of project commencement, the client could end up wasting a lot of money and more importantly time waiting for these results. Let us assume that the keyword list is evenly distributed across a spectrum of competitive to easy keywords. This would give the service provider 10 easy keywords to work with. We end up with the following formula:

20 (number of positions in top 20) x 10 (number of easy keywords) x 12 (number of search engines) = 2400 (number of potential top 20s)

So there are 2400 possibilities 15 of which the SEO company has to deliver on in order to meet the guarantee. That is 0.625% of the potential rankings. This is obviously a bad guarantee for the client and a great one for the SEO company—it is almost impossible to not meet this guarantee.

So it is very important to study the guarantee to understand what it actually is promising.

Now let’s study the claim that anyone not able to offer a guarantee is running a scam. Let’s assume that a potential client has requested a quote for a new jewelry site which was launched no more than two months ago, and has no incoming links. Furthermore, the client is looking to rank for keywords such as ‘jewelry’, ‘luxury gifts’, and ‘wedding rings’ (these are extremely competitive keywords). There is not an honest SEO salesman that will provide a guarantee in a scenario such as this. It is virtually impossible to get good rankings for such a competitive project because unless the jewelry site offers something incredibly different from thousands of other jewelry sites then it will be exceedingly difficult to develop natural links no matter how many link development schemes (e.g. link-bait, directory submission, link-buys) are implemented.

Extremes are usually not the answer. A potential SEO client has the responsibility of due diligence before signing on the dotted line. Relying on the honesty of others is a risk few businesses can afford to take. Do not be afraid to ask for second or third opinions when you are presented a proposal; and most certainly don’t be guilted or forced into signing a contract if there are any details that are vague and unclear.

We Specialize In Everything

Friday, June 19th, 2009

You would think that this tag-line might be from a comic strip, but it’s not. It is proudly emblazoned on a business sign (the business shall go unnamed) which I saw a few days ago while driving back to the office from a meeting.

That tag-line made me laugh at first, but then once it me that it was an actual statement made by a business, I thought of the very industry that I am proud to be a part of, and it got me thinking-perhaps I shouldn’t be so proud.

In the world of web services (i.e. web design, development, search engine marketing, etc.), everyone seems to be an expert in everything, which brings the saying ‘Jack of all trades…master of none’ to mind. Everyone can’t be an expert in everything, just as a business cannot make the claim to ‘specialize in everything’. So, then why does almost everyone who offers any kind of web-based service claim to be an expert? It is the lack of expertise that is the case of this phenomenon.

If you have nothing to offer that is different, from the competition whose site is just one click away, but boastful talk, then you have to resort to hyperbole. This not only does a disservice to the client, but also to the person masquerading as an expert.

If you tell a lie often enough, you will start believing it yourself. So be very careful of how you speak of yourself. Better yet, let your work speak for you. Let your knowledge of the industry speak for you, and if you have little precious knowledge about the industry then admit it (at least to yourself) and remedy this shortfall.

Many people speak of integrity and honesty when it comes to business, but very few people practice it. There is a great quote from Mark Twain which is a good guide for anyone, but especially business people; it says, “Always do right. This will gratify some people and astonish the rest.”

Try to do the right thing; don’t claim you are an expert if you know you aren’t.